Shopify - No return call back to order confirmation after succesful checkout


#1

i have a shopify store set up for online ticket sales. https://m113qh-wk.myshopify.com.
Here’s what’s been done so far.

  1. the installation of the app via a link shared by paynow.

  2. A challenge was faced at the checkout page during test integration as the Faked success tab was not triggered - Tino resolved this.

  3. Tino manually set the Paynow gateway as live yesterday, as per our request. I can confirm that it is now live, as we tested this yesterday

Now that you are caught up, here is the current issue below.

Upon a successful transaction ( ecocash) I get a notification of a completed payment, this is good but after the payment, paynow redirects the page back to the checkout page and not the order confirmation page.

This is a problem because the customer also does not get an automated email to receive their ticket order.

I suspect that it might be that Shopify does not recognize the successful payment since when I use the native payment gateways within paynow ( visa) the automated response is triggered. See a photo of the desired outcome.

Use of Visa cards is now desirable for this project, we would like to make this work with ecocash and inn bucks


#2

Good day, may you kindly inbox your Integration ID so that we can check the transaction?