Shopify Orders not reflecting on shopify dashboard after a payment

#1

When a payment is made on shopify, I cannot see the order details placed from the cart, it does not reflect on the store orders

#2

Good day. Can you please share the error message you are getting, if any? Also, kindly share your Integration ID with us via WhatsApp on +263 719 900 809 so that we can look into the issue.